FREQUENTLY ASKED QUESTIONS


We welcome your questions and are on standby to assist and guide you with the use of your eMoyo products.

You can request an online demo to guide you through setup and usage.

For training on your Kuduwave product, visit our Kuduwave Academy.

All current and historic PDF manual downloads, as well as software updates are available on this site.

If you don't find what you're looking for, a product specialist will gladly assist you via our Helpdesk.

Kuduwave Audiometers

Some useful answers to questions around our Kuduwave audiometers.

Where can I find my Kuduwave portable audiometer’s user manual?

The user manual for your Kuduwave portable audiometer can be downloaded from our website. The Kuduwave user manual can also be found on the USB disc supplied with your Kuduwave portable audiometer, in its carry case.

Is the Kuduwave audiometer truly portable?

Yes, it is. The Kuduwave was specifically designed to be lightweight and highly portable, as well as highly accurate, without the need to test inside a sound booth.

The device plugs into a laptop via USB cable and requires no independent power source to operate.

Is the Kuduwave's test results as accurate as when testing patients using a sound booth?

Yes, it is. The Kuduwave portable audiometer is the subject of several published scientific studies. It is clinically validated and has been proven to yield test results that are just as accurate as when testing hearing using a traditional sound booth. Kuduwave test results are trusted by healthcare professionals across the globe.

Is the Kuduwave audiometer suitable for testing the hearing of very young patients?

Kuduwave audiometers can very safely and accurately be used to test the hearing of patients aged four years and older.

Can the Kuduwave audiometer be used to test patients for ototoxicity?

Both of eMoyo’s flagship products, the Kuduwave Pro audiometer and the Kuduwave Pro-TMP audiometer with integrated tympanometry, can be used to test patients for ototoxicity.

How can the Kuduwave portable audiometer add value to my ENT practice?

The Kuduwave can assist users with extending their services through offering clinically validated screening and diagnostic hearing and tympanometry tests – without the need to install a costly sound booth.

Which Kuduwave portable audiometer is best suited for high-volume hearing screening in an occupational setting?

The Kuduwave Prime portable screening audiometer was specifically designed for rapid, high-volume workplace screening.

Will I be able to use the Kuduwave audiometer on-site, in noisy workplace environments?

Yes, Kuduwave audiometers feature built-in Ambi-Dome sound attenuation functionality and are clinically validated to yield highly accurate results in almost every testing environment. However, it is always advised that users find the quietest place available to them to conduct hearing tests.

Is the Kuduwave robust enough to withstand knocks and drops in a workplace environment?

The Kuduwave OH portable screening audiometer (available in SA only)  was designed with colourful, protective ear cuffs to withstand workplace accidents – making it ideal for on-site hearing testing in industrial settings.

Can I use the Kuduwave audiometer in remote locations? Does it require a power source to operate?

The lightweight Kuduwave audiometer is ergonomically designed and highly portable. It is USB powered, plugs into the user’s laptop and does not require a power source or batteries to operate.

Using a Kuduwave in the field during outreach programmes, will I be able to conduct testing without an internet connection?

All Kudwave audiometers can perform hearing tests both when they are online and offline. Uploading and storing patient data securely in the Cloud require an internet connection.

When using the Kuduwave portable audiometer, how will my patient data be stored?

Your patient data will be stored in folders on your laptop or, alternatively, in the Cloud. You will input and access your patient data using our eMoyo-EMR audiometry software from a simple, user-friendly software interface.

If I have a problem with my Kuduwave whilst on an outreach mission, will there be support available to help me troubleshoot any issues that may arise?

eMoyo prides itself on offering expert, round-the-clock user support, via telephone, email or online chat. As long as you can find a way to make contact with us (via any of our available channels), we will be able to help you.

Where can I purchase spare sound tubes and / or couplers for my Kuduwave audiometer?

Spare sound tubes and couplers for Kuduwave portable audiometers are available to order from eMoyo’s online shop.

What are general care and cleaning tips for my Kuduwave portable audiometer?

- Your Kuduwave portable audiometer must be thoroughly cleaned and disinfected after each and every use (before every new patient is tested).

- Only use cleaning solutions and disinfection wipes that comply with EN1276 standards and are designed for use on plastic items.

- IMPORTANT: Never use acetone-based cleaning products when cleaning your Kuduwave portable audiometer.

Orcawave Spirometers

Some useful answers to questions around our Orcawave Spirometer.

Do I require specialist training in order to operate the Orcawave spirometer?

The Orcawave spirometer is extremely user friendly, intuitive, and simple to operate. Simply follow the step-by-step instructions supplied.

Will untrained staff members from my organisation’s occupational health department be able to use the Orcawave spirometer with minimal training?

The Orcawave portable spirometer is extremely user-friendly and simple to use. It can be used for testing by simply following the supplied instructions in the user manual.

Does the Orcawave spirometer require batteries or a power source to operate?

The Orcawave is USB powered. It plugs into a laptop and requires no additional power source or batteries to operate – making it conveniently portable.

Can the Orcawave spirometer be used to test lung function in children?

The Orcawave can safely and accurately be used to screen pulmonary function and respiratory health in patients aged six years and older.

Kuduwave Audiometers & Orcawave Spirometer Technical Info

We are ready to assist you with any technical questions in person, but maybe you find some helpful answers here too.

What is the compliance and accreditation status of Kuduwave portable audiometers?

eMoyo is an ISO 13485-certified medical device manufacturer.

All of our Kuduwave portable audiometers carry the BSI Kitemark, are ISO-13485 certified, FDA-registered, and are compliant with all IEC, ANSI and SANS standards for audiometry, tympanometry and calibration.

What type of warranty do eMoyo products come with?

All eMoyo audiometers come with a 3-year repair-or-replace warranty, which can be extended through your distributor.

This warranty covers any product defects, but does not cover damage as a result of tampering, dropping, misuse or product modifications.

All other eMoyo products come with a 1-year warranty.

What is eMoyo’s returns policy?

In the case of a returned product, eMoyo will conduct a thorough investigation into the reason for the return and will thereafter implement the necessary preventative and corrective actions as part of its continuous improvement process.

Once I have received my eMoyo product, how do I access eMoyo’s online product training??

All eMoyo clients are entitled to 30 days’ free one-on-one, post-purchase online product training, which can be booked online.

Once you've completed the online Kuduwave Training course, take our quick Kuduwave Proficiency Assessment test to receive your Kuduwave Proficiency Certificate.

Do I require internet access to operate or calibrate my Kuduwave audiometer?

Your Kuduwave portable audiometer can be used offline and does not require an internet connection. Internet access is not required to conduct calibration checks for your Kuduwave device either. To check your Kuduwave’s calibration status using the built-in X-Check calibration software, simply plug your Kuduwave into your laptop via USB, and select t “X-Check TBC” under “Plugins” on the left-hand side of your screen on the eMoyo-EMR software.

How often should my Kuduwave audiometer be calibrated?

If your Kuduwave audiometer is used for hearing screening in an occupational health setting, and it is situated in a static clinic and not moved around, it will require annual (yearly) calibration.

If your Kuduwave portable audiometer is is used for hearing screening in an occupational health setting, and it is moved from its original point of calibration, for example, if it is part of a mobile audiometry booth, or if it is moved between locations, your Kuduwave portable audiometer should be calibrated every three months.

If your Kuduwave portable audiometer is used in an audiology practice, it should be calibrated annually.

For occupational health use in the UK and USA, the Kuduwaves need to be calibrated annually.

You can book your calibration to be done on-site.

How do I calibrate my Orcawave spirometer using eMoyo EMR software?

Step 1: Plug your Orcawave portable spirometer into your PC via the USB port.

Step 2: Navigate to the Settings toolbar and select “Maintain”.

Step 3: Click on the “Cal-check” button to launch the Calibration Window.

Contact us if you require any support.

How do I book a calibration service for my Kuduwave portable audiometer?

On-site calibration services for Kuduwave audiometers can be purchased from our online shop. For more information on annual or quarterly Kuduwave audiometer calibration services, please contact our Helpdesk.

Where can I locate my Kuduwave audiometer’s calibration certificate?

To request a quarterly or annual calibration certificate for your Kuduwave audiometer, please contact eMoyo’s Helpdesk.

Two copies of the calibration certificate is always supplied with each Kuduwave calibration.

To download an X-check calibration check certificate, from your Kuduwave audiometer’s eMoyo-EMR software interface, navigate to Plugins > View Certificates.

Where can I locate my Orcawave spirometer’s calibration certificates?

Your Orcawave portable spirometer’s calibration certificates can be located and downloaded by clicking on the plug-in icon in your Orcawave’s eMoyo-EMR spirometry software interface.

Click on Software > Orcawave > View Certificates.

How do I use my Kuduwave audiometer’s Assistive Interpretation feature?

To use your Kuduwave’s Assistive Interpretation feature:

- Change the significance of your saved test to “Interpret” or mark it as a baseline test for PLH, Milestone or Ototoxicity.

- Click on "Note / Test" and select an option from the Assistive Interpretation menu (select the type of interpretation you require).

- The selected interpretations can now be viewed and saved.

What are the laptop requirements for running my Kuduwave audiometer’s eMoyo EMR audiometry software?

You require:
- Windows 10 (or later)
- A Core i3 Processor
- 4GB RAM
- 250 GB+ Hard Drive
- 3 x USB Ports

What are the USB hub requirements when using my Kuduwave audiometer?

For a self-powered hub, you will require power supply from an electrical wall plug, supplying 5 volts and at least 0.5 amp per USB port.

For USB 2.0, you will require at least three available USB ports for Kuduwave connections (Left Earcup, Right Earcup and Response Button).

It is recommended to always plug at least one USB plug of the Kuduwave directly into the laptop and the second port into the powered hub.

How do I troubleshoot audio settings when using my Kuduwave portable audiometer’s software interface?

- Open your Kuduwave’s eMoyo-EMR audiometry software interface.

- Click the “Support” button in the bottom left-hand corner and select “Open sound card settings”.

- In the “Sound” popup window, ensure that there are two speakers associated with the Kuduwave: GA1043 Codec Left and GA1043 Codec Right. NOTE: Neither of these speakers should be set to default; if one is set to default, set a different speaker to default.

- Select the speaker that you want to make your default device and select “Set Default”.

- Select a Codec speaker, then select “Properties”. A pop-up window, “Speakers Properties”, will appear.

- Select the “Levels” tab at the top of the window and make sure it is set to “95” (or as close as to “95” as possible).

- Select the “Advanced” tab and make sure it is set to “16-bit, 48000 Hz (DVD Quality)”, then select “OK”. Note: Repeat steps 5 and 6 for the second speaker.

- In the “Sound” pop-up window, select the “Recording” tab at the top of the window. There should be two lines and two microphones associated with your Kuduwave portable audiometer. As with the speakers, ensure that neither of the lines or microphones associated with the Kuduwave device are set as the default device.

- Select a Codec line or microphone, then click “Properties”. A pop-up window, either “Microphone Properties” or “Line Properties” (depending on which device is selected) will open.

- Select the “Levels” tab at the top of the window and make sure all properties in this window are set to “100”.

- Select the “Advanced” tab at the top of the window and make sure it is set to “2 channel, 16-bit, 48000 Hz (DVD Quality)”. Then click “OK”.

- Repeat steps 8, 9, and 10 for the other devices (in total, two lines and two microphones).

- Once in the “Sound” window again, click “OK”.

How do I troubleshoot cable connections when using my Kuduwave portable audiometer?

Should you require assistance with troubleshooting your Kuduwave portable audiometer’s cable connections, you can take the following step:

- Contact us via the eMoyo Helpdesk

- Seek assistance via our website’s online Chatbot (see the bottom right-hand corner of your screen for the pop-up).

- Contact eMoyo's Customer Support Line on +27 72 768 2382 or reach out to us via e-mail: support@emoyo.tech.

Who can I contact if I’m having technical issues with my eMoyo product?

Should you have any technical issues with your eMoyo product, you can take the following steps:

- Contact us via the eMoyo Helpdesk.

- Seek assistance via our website’s online Chatbot (see the bottom right-hand corner of your screen for the pop-up).

- Contact eMoyo's Customer Support Line on +27 72 768 2382 or reach out to us via e-mail: support@emoyo.tech.

EMR Software, User Accounts, Client Data & Test Results

We are ready to assist you with any software, user accounts, client data, and test results related questions in person, but maybe you find some helpful answers here too.

How do I upgrade eMoyo-EMR audiometry software for my Kuduwave audiometer?

All software installation and upgrades for your Kuduwave portable audiometer are available via the eMoyo website.

How do I register and set up my eMoyo devices on my user account?

Every eMoyo product is issued with a unique serial number. This number will be registered on both our stock records and client database, under the relevant client or company’s name.

How do I include my personalised logo or letterhead in my patient reports?

- Create a 700 x 110-pixel image from your logo and save it as a .bmp file.

- Open the eMoyo-EMR audiometry software interface and click on “Upload Letterhead” in the Settings menu.

- Click “OK”, find your logo’s .bmp file and click “Save”.

How is my Kuduwave patient data stored, and is my patient data secure?

All your Kuduwave patient data is obfuscated locally and is only accessible via the eMoyo-EMR audiometry software interface. Your data cannot be deleted, as “deleted data” is only hidden from end users. Users’ Kuduwave patient databases are encrypted and stored in hidden folders under GUIDs, which are linked to the respective Kuduwave hearing tests or individual patients.

How long will it take for my patients’ Kuduwave test results to be ready?

This will depend on various factors. Patient-response time will vary from patient to patient. Patient understanding of the testing protocol, as well as underlying conditions will all have an effect on the timings of patients’ responses, as well as their test reports.

How do I access my patients’ Kuduwave test results?

On the eMoyo-EMR audiometry software homepage, select the folder and patient on whom the hearing test was conducted. When selecting the patient, the relevant patient interface will open. The patient’s saved test results will be displayed in the saved test data pane.

How do I compare patient test results using my Kuduwave portable audiometer’s software interface?

- Open your Kuduwave’s eMoyo-EMR audiometry software interface.

- Select a record in the “Patient History” panel. This will open the file in the “Test Data” pane.

- Above the test preview, you will have the option to compare the currently selected audiogram with a previous test. Simply select the “Compare With” option from the drop-down menu.

How do I import an existing patient database into my Kuduwave portable audiometer’s software interface?

To import a previously backed up version of all patient data:

- Select “Import a backup and merge it with this database”. A warning will pop up communicating that older versions of software may not support patient data which was backed up from a newer software version. NOTE: Please ensure that you are always using the latest version of eMoyo EMR software.

- Click “OK” and browse to the location of the backup file that you would like to import.

- Select the file you want to import and click “Open”. This data will now be merged with your current database and will be available on the home screen of your Kuduwave audiometer’s software interface.

What are tips for Folder Management when using my Kuduwave portable audiometer?

- Folders can be created and managed in the Folders Management pane of the eMoyo-EMR audiometry software interface.

- It is recommended that users organise patient folders either alphabetically (patient names, organisation or company names) or according to the date (month / year) when patients are tested.

How can I view the shortcut keys for using my Kuduwave audiometer?

- Once in the eMoyo-EMR audiometry software interface, navigate to TBC.

- On the right-hand side of the Test screen, you will see the Test Controls Panel.

- Use the Test Controls Panel keypad on the screen or keyboard shortcuts to move the cursor across the plane.

- Click on the question mark in the top left-hand corner to see the Shortcuts Table under the Help Guide or press F12 on your keyboard.

How do I change my printer’s default settings when using eMoyo EMR software?

- Select the Test Preview tab.

- Select the test you wish to view in the Patient Test Data pane.

- In the Test Preview folder, select Printer Settings.

- Select your default printer.

Kuduscope Otoscope

Some useful answers to questions around our Kuduscope otoscope.

How is the Kuduscope powered?

The Kuduscope is USB powered. It plugs into a computer and requires no additional power source or batteries to operate – making it conveniently portable.

What software is required to operate the Kuduscope otoscope?

The Kuduscope is operated by our innovative eMoyo-EMR software via the connected pc or laptop.

Do I require an internet connection to use the Kuduscope?

Users can annotate images and make clinical notes, even when offline, as the Kuduscope otoscope-and-mini-endoscope requires no internet connection.

Please Ask

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