FREQUENTLY ASKED QUESTIONS

The user manual for your Kuduwave portable audiometer can be downloaded from our website. It can also be found on the USB stick supplied with your Kuduwave portable audiometer in its carry case.

Yes, it is. Kuduwave audiometers are specifically designed to be lightweight and highly portable, as well as highly accurate, eliminating the need to test inside a sound-treated booth.

The Kuduwave plugs into a laptop via USB cable and requires no independent power source to operate.

Yes, they are. The Kuduwave portable audiometer is the subject of several published scientific studies. It is clinically validated and has been proven to yield test results that are just as accurate as when testing hearing using a traditional sound booth.

Kuduwave test results are trusted by audiologists and hearing healthcare professionals across the globe.

Kuduwave audiometers can very safely and accurately be used to test the hearing of patients aged four years and older.

Both the Kuduwave Pro audiometer and the Kuduwave Pro-TMP audiometer with integrated tympanometry can be used to test patients for ototoxicity.

The Kuduwave can assist users with extending their services through offering clinically validated, mobile screening and diagnostic hearing and tympanometry tests in patients’ homes, in hospitals and other environments – eliminating the need to install a costly sound-treated booth.

The Kuduwave OH portable screening audiometer was specifically designed for rapid, high-volume screening in the workplace.

Yes, all Kuduwave portable audiometers feature built-in Ambi-Dome sound attenuation functionality and are clinically validated to yield highly accurate results in almost every testing environment. However, it is always advised that users find the quietest place possible to conduct hearing tests.

The Kuduwave OH portable screening audiometer (available in SA only) was designed to withstand knocks, drops and other workplace accidents – making it ideal for on-site hearing testing in industrial settings.

The lightweight Kuduwave portable audiometer is ergonomically designed and highly portable. It is USB powered, plugs into the user’s laptop and does not require a power source or batteries to operate.

All Kuduwave audiometers can perform hearing tests both when online and offline. Please note that uploading and storing patient data securely in the Cloud requires an internet connection.

Users’ patient data will be stored in folders on their laptop or, alternatively, in the Cloud. Users will input and access their patient data using our eMoyo-EMR audiometry software from a simple, user-friendly software interface.

eMoyo prides itself on offering expert, round-the-clock user support, via telephone, email or online chat. As long as you can find a way to make contact with us (via any of our available channels), we will be able to help you.

Spare sound tubes and couplers for Kuduwave portable audiometers are available to order from our online shop.

- Your Kuduwave portable audiometer must be thoroughly cleaned and disinfected after each and every use.

- Only use cleaning solutions and disinfection wipes that comply with EN1276 standards and are designed for use on plastic items.

- IMPORTANT: Never use acetone-based cleaning products when cleaning your Kuduwave portable audiometer.

The Orcawave spirometer is extremely user friendly, intuitive, and simple to operate. Simply follow the step-by-step instructions supplied.

The Orcawave portable spirometer is extremely user-friendly and simple to use. It can be used for testing by simply following the supplied instructions in the user manual.

The Orcawave is USB powered. It plugs into a laptop and requires no additional power source or batteries to operate – making it conveniently portable.

The Orcawave can safely and accurately be used to screen pulmonary function and respiratory health in patients aged six years and older.

eMoyo is an ISO 13485-certified medical device manufacturer.

All of our Kuduwave portable audiometers carry the BSI Kitemark, are ISO-13485 certified, FDA-registered, and are compliant with all IEC, ANSI and SANS standards for audiometry, tympanometry and calibration.

All Kuduwave audiometers carry a 3-year repair-or-replace warranty, which can be extended through your distributor.

This warranty covers any product defects, but does not cover damage as a result of tampering, dropping, misuse or product modifications.

All other eMoyo products carry a 1-year warranty.

In the case of a returned product, eMoyo will conduct a thorough investigation into the reason for the return and will thereafter implement the necessary preventative and corrective actions as part of its continuous improvement process.

All eMoyo clients are entitled to 30 days’ free one-on-one, post-purchase online product training, which can be booked online.

Once you've completed the online Kuduwave Training course, take our quick Kuduwave Proficiency Assessment test to receive your Kuduwave Proficiency Certificate.

Your Kuduwave portable audiometer can be used offline and does not require an internet connection. Internet access is not required to conduct calibration checks for your Kuduwave device either. To check your Kuduwave’s calibration status using the built-in X-Check calibration software, simply plug your Kuduwave into your laptop via USB, and select “X-Check TBC” under “Plugins” on the left-hand side of your screen.

If your Kuduwave audiometer is used for hearing screening in an occupational health setting, and it is situated in a static clinic and not moved around, it will require annual (yearly) calibration.

If your Kuduwave portable audiometer is used for hearing screening in an occupational health setting, and it is moved from its original point of calibration, for example, if it is part of a mobile audiometry booth, or if it is moved between locations, your Kuduwave portable audiometer should be calibrated every three months.

If your Kuduwave portable audiometer is used in an audiology practice, it should be calibrated annually.

For occupational health use in the UK and USA, your Kuduwave portable audiometer will require annual calibration.

You have the option to book an on-site calibration for your Kuduwave portable audiometer.

Step 1: Plug your Orcawave portable spirometer into your PC via the USB port.
Step 2: Navigate to the Settings toolbar and select “Maintain”.
Step 3: Click on the “Cal-check” button to launch the Calibration Window.

Contact us if you require any technical support.

On-site calibration for Kuduwave audiometers can be purchased from our online shop.
For more information on annual or quarterly Kuduwave calibration services, please contact our Helpdesk.

To request a quarterly or annual calibration certificate for your Kuduwave audiometer, please contact eMoyo’s Helpdesk.

Two copies of the calibration certificate is always supplied with each Kuduwave calibration.

To download an X-check calibration check certificate, from your Kuduwave audiometer’s eMoyo-EMR software interface, navigate to Plugins > View Certificates.

Your Orcawave portable spirometer’s calibration certificates can be located and downloaded by clicking on the plug-in icon in your Orcawave’s eMoyo-EMR spirometry software interface.

Click on Software > Orcawave > View Certificates.

To use your Kuduwave’s Assistive Interpretation feature:

- Change the significance of your saved test to “Interpret” or mark it as a baseline test for PLH, Milestone or Ototoxicity.

- Click on "Note / Test" and select an option from the Assistive Interpretation menu (select the type of interpretation you require).

- The selected interpretations can now be viewed and saved.

As a minimum, Kuduwave users will require:

- Windows 10 (or later)
- A Core i3 Processor
- 4GB RAM
- 250 GB+ Hard Drive
- Wi-Fi Connectivity
- Webcam

USB ports:
- Ideally 3 USB ports (for the left ear cup, right ear cup, and response button)
- However if the computer only has 2 USB ports, the response button can be plugged into one ear cup if necessary, or a self-powered USB hub.
- It is recommended to always plug at least one USB connector of the Kuduwave directly into the computer and the second USB connector into the powered hub.
- Please note that if it is a tympanometer, the Kuduwave requires more significant power and typically both sides need to be plugged directly into the computer.

Please Note:

- Dell computers may interfere with Kuduwave functionality and should not be used for this purpose.

- Some new laptops are being sold with the Google Chrome operating system (OS); the eMoyo EMR software is not designed to run on any OS other than Microsoft Windows; for this reason, please do not purchase or upgrade your current OS to the Google Chrome OS.

For a self-powered hub, you will require power supply from an electrical wall plug, supplying 5 volts and at least 0.5 amp per USB port.

For USB 2.0, you will require at least three available USB ports for Kuduwave connections (Left Earcup, Right Earcup and Response Button).

It is recommended to always plug at least one USB plug of the Kuduwave directly into the laptop and the second port into the powered hub.

- Open your Kuduwave’s eMoyo-EMR audiometry software interface.

- Click the “Support” button in the bottom left-hand corner and select “Open sound card settings”.

- In the “Sound” popup window, ensure that there are two speakers associated with the Kuduwave: GA1043 Codec Left and GA1043 Codec Right. NOTE: Neither of these speakers should be set to default; if one is set to default, set a different speaker to default.

- Select the speaker that you want to make your default device and select “Set Default”.

- Select a Codec speaker, then select “Properties”. A pop-up window, “Speakers Properties”, will appear.

- Select the “Levels” tab at the top of the window and make sure it is set to “95” (or as close as to “95” as possible).

- Select the “Advanced” tab and make sure it is set to “16-bit, 48000 Hz (DVD Quality)”, then select “OK”. Note: Repeat steps 5 and 6 for the second speaker.

- In the “Sound” pop-up window, select the “Recording” tab at the top of the window. There should be two lines and two microphones associated with your Kuduwave portable audiometer. As with the speakers, ensure that neither of the lines or microphones associated with the Kuduwave device are set as the default device.

- Select a Codec line or microphone, then click “Properties”. A pop-up window, either “Microphone Properties” or “Line Properties” (depending on which device is selected) will open.

- Select the “Levels” tab at the top of the window and make sure all properties in this window are set to “100”.

- Select the “Advanced” tab at the top of the window and make sure it is set to “2 channel, 16-bit, 48000 Hz (DVD Quality)”. Then click “OK”.

- Repeat steps 8, 9, and 10 for the other devices (in total, two lines and two microphones).

- Once in the “Sound” window again, click “OK”.

Should you require assistance with troubleshooting your Kuduwave portable audiometer’s cable connections, you can take the following step:

- Contact us via the eMoyo Helpdesk

- Seek assistance via our website’s online Chatbot (see the bottom right-hand corner of your screen for the pop-up).

- Contact eMoyo's Customer Support Line on +27 72 768 2382 or reach out to us via e-mail: support@emoyo.tech.

Should you have any technical issues with your eMoyo product, you can take the following steps:

- Contact us via the eMoyo Helpdesk.

- Seek assistance via our website’s online Chatbot (see the bottom right-hand corner of your screen for the pop-up).

- Contact eMoyo's Customer Support Line on +27 72 768 2382 or reach out to us via e-mail: support@emoyo.tech.

All software installation and upgrades for your Kuduwave portable audiometer are available via the eMoyo website.

Every eMoyo product is issued with a unique serial number. This number will be registered on both our stock records and client database, under the relevant client or company’s name.

- Create a 700 x 110-pixel image from your logo and save it as a .bmp file.

- Open the eMoyo-EMR audiometry software interface and click on “Upload Letterhead” in the Settings menu.

- Click “OK”, find your logo’s .bmp file and click “Save”.

All your Kuduwave patient data is obfuscated locally and is only accessible via the eMoyo-EMR audiometry software interface. Your data cannot be deleted, as “deleted data” is only hidden from end users. Users’ Kuduwave patient databases are encrypted and stored in hidden folders under GUIDs, which are linked to the respective Kuduwave hearing tests or individual patients.

This will depend on various factors. Patient-response time will vary from patient to patient. Patient understanding of the testing protocol, as well as underlying conditions will all have an effect on the timings of patients’ responses, as well as their test reports.

On the eMoyo-EMR audiometry software homepage, select the folder and patient on whom the hearing test was conducted. When selecting the patient, the relevant patient interface will open. The patient’s saved test results will be displayed in the saved test data pane.

- Open your Kuduwave’s eMoyo-EMR audiometry software interface.

- Select a record in the “Patient History” panel. This will open the file in the “Test Data” pane.

- Above the test preview, you will have the option to compare the currently selected audiogram with a previous test. Simply select the “Compare With” option from the drop-down menu.

To import a previously backed up version of all patient data:

- Select “Import a backup and merge it with this database”. A warning will pop up communicating that older versions of software may not support patient data which was backed up from a newer software version. NOTE: Please ensure that you are always using the latest version of eMoyo EMR software.

- Click “OK” and browse to the location of the backup file that you would like to import.

- Select the file you want to import and click “Open”. This data will now be merged with your current database and will be available on the home screen of your Kuduwave audiometer’s software interface.

- Folders can be created and managed in the Folders Management pane of the eMoyo-EMR audiometry software interface.

- It is recommended that users organise patient folders either alphabetically (patient names, organisation or company names) or according to the date (month / year) when patients are tested.

- Once in the eMoyo-EMR audiometry software interface, navigate to TBC.

- On the right-hand side of the Test screen, you will see the Test Controls Panel.

- Use the Test Controls Panel keypad on the screen or keyboard shortcuts to move the cursor across the plane.

- Click on the question mark in the top left-hand corner to see the Shortcuts Table under the Help Guide or press F12 on your keyboard.

- Select the Test Preview tab.

- Select the test you wish to view in the Patient Test Data pane.

- In the Test Preview folder, select Printer Settings.

- Select your default printer.

The Kuduscope is USB powered. It plugs into a computer and requires no additional power source or batteries to operate – making it conveniently portable.

The Kuduscope is operated by our innovative eMoyo-EMR software via the connected pc or laptop.

Users can annotate images and make clinical notes, even when offline, as the Kuduscope otoscope-and-mini-endoscope requires no internet connection.